Horizon Health Centre receives inadequate CQC rating


The Horizon Health Centre, located on Lonsdale Avenue, was inspected on May 25. It is also known as the For All Healthy Living Centre.

The report reads: “The practice had not implemented necessary improvements to address breaches in regulations previously identified.

“The practice was unable to demonstrate that individual care records were managed appropriately and that staff had access to relevant information to ensure safe care and treatment.

“The practice had not ensured medicines were appropriately authorised before being administered by staff. Positive outcomes from GP national patient surveys remained below national averages.

“There were no appropriate arrangements to manage backlogs of activity. Oversight was not effective to ensure processes were embedded and operated effectively.

“At this inspection we found that not enough improvements had been made to address previous breaches in regulation identified during our last inspection in July 2022 and additional areas of risk were also identified.

“We served warning notices to the provider for breaches of Regulation 17 Good Governance.”

A spokesperson for Pier Health Group said: “The Horizon Health Centre and Graham Road Surgery teams strive to provide the highest quality care for our patients, so we are very disappointed to have been rated ‘inadequate’ by the Care Quality Commission (CQC) following practice inspections in May 2023.

“We take the safety and welfare of our patients very seriously and since the inspections we have been working hard to address the CQC’s concerns through a robust action plan.

“We have been in regular contact with the CQC and NHS Bristol, North Somerset and South Gloucestershire Integrated Care Board during this time and continue to provide regular updates on progress.

“We appreciate that the reports may cause concerns for patients and want to reassure people that we are committed to making all necessary improvements and are confident that the outcome of any future CQC inspections will reflect this. 

“The practices have new clinical leadership and have recently completed recruitment to all clinical positions. These successful recruitments have taken place since the CQC inspections took place and we believe that we are in a stronger position to address the concerns raised by the CQC and deliver the necessary improvements.

“Both practices are continuing to operate as normal during this time and we encourage patients to continue to attend their appointments as usual.”



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